ONLINE ORDERS & PAYMENT
Welcome to the convenient and comfortable World of online shopping where you can shop from the comfort of your home. Here are a few things to keep in mind when shopping online with us:
We ask you to review your order carefully prior to submission, as it cannot be modified once submitted. You will receive an order confirmation at the conclusion of your order, as well as an email that summarises your order number and total.
At the moment, you are able to shop online as a guest without signing in as a member.
Availability of items
We make every attempt to hold sufficient stock. However at some stages there will be a shortfall of stock which will show on the website. If Ingie.G is unable to fulfill your order due to stock being sold out, we will let you know and you will be entitled to a refund.
Orders placed on our website with a credit card are 3 D Secure.
Orders placed on our website are encrypted using Secure Socket Layers (SSL) * technology. With SSL implemented, on both the client & server side, information sent via the internet can be trusted to arrive privately and unaltered to our server. Credit card details are fully confidential & secure.
By using SSL we aim to provide you a secure online shopping experience.
Your bank may have already registered you for the service, or you may be required to register during your next online purchase.
How do you sign up?
ABSA, Nedbank, Standard Bank, First National Bank and Investec have pre-enrolled all Visa and Mastercard credit cards. All you need to do is to activate your credit card once. You will be invited to register when conducting an online purchase.
Tips for a good online secure shopping experience
Ensure you have the card you intend to use to pay for the transaction
Ensure you have your cellphone with you to receive a One Time Pin (OTP) or you know what your pin or password is.
The system will take a little while to enter your pin. Be patient and don’t close your browser.
If you receive an error message. follow the instructions on the screen on contact your bank for assistance.
* SSL is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
We accept Mastercard and Visa Credit Cards. To ensure customer security, no credit card is ever stored on our system. Your credit card details will be passed to the payment gateway as soon as they have been collected.
Electronic Fund Transfer (EFT)
If you would prefer to make an EFT directly from your bank account to ours, then please select this option while checking out and follow the steps on the website which will provide our banking details. Please be sure to use the unique order number when making the payment so we can see when your payment arrives. Payment must be received within 2 hours of the order. If not then the order will be cancelled and the item/s made available again on the website.
Transfer to our account can take up to 3 days depending on the Bank. Once payment is received, we will be sure to dispatch your order.
We make every attempt to have consistent pricing throughout our website and store stockists. Most Ingie.G products on the website are available at stockists. Stores may hold sales and have different prices at different times. Sale prices on the website may be Internet-only specials and may not reflect the pricing of Ingie.G stockists. Please call us on +27 31 5022 747 for any questions about pricing.