We hope you will love our Ingie. G Stationery items. If you do want to change your mind about the products you have purchased, we will happily exchange them for you subject to the following conditions:
- Items must be returned & arrive with us within 30 days of purchase with the original receipt or proof of purchase;
- Your must provide your name, phone numbers and address;
- The returned items must be unused, with original tags/labels attached.
- The returned item was not a sale item.
- The delivery cost will not be reimbursed.
If you do not have the original receipt or proof of purchase, we will happily exchange it at its current retail price, as long as the purchase meets the above criteria.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the items in original condition.
If an item is faulty, wrongly described or different from the sample shown, we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided we are notified within 3 days of receipt of the product.
We are committed to providing you with the best customer experience, every time and look forward to welcoming you back soon.
To return a package, you should carefully package it up, enclose your name, contact details with a copy of your receipt attached and courier to:
8 Walker Way
Mt Edgecombe Estate 1
Durban , KwaZulu Natal, South Africa